Usually where the water service enters the basement, near the meter — often on the front foundation wall.
If your basement has plumbing connected to the city sewer, a backwater valve helps stop sewage backing up. Installation needs a permit.
Yes. Since May 1, 2026, up to 80% of eligible costs, to $6,650 per property. Confirm current terms with the City before work.
Keep heat on, insulate exposed pipes, and close the inside shut-off to outdoor faucets before winter unless they are frost-free.
Part failures on a younger tank are usually worth repairing; a leaking tank is replaced.
Yes — repair and replace options in writing before work begins.
Next step
Plumbing problem? Book the fix.
Tell us what’s happening and we’ll take it from there — or check the emergency steps first.