Burst or leaking pipe
Do this now
Don’t
- Don’t keep the water on “just to see” where it’s coming from.
- Don’t try to solder or clamp a pressurised line.
Call now if you can’t stop the water or it’s near electrical.
Water through the ceiling
Do this now
Don’t
- Don’t stand under a sagging ceiling.
- Don’t use ceiling lights that are wet.
Call now if water is spreading or the ceiling is sagging.
Basement is flooding
Do this now
Don’t
- Don’t wade into water with live electrical nearby.
- Don’t run the washer, dishwasher or flush if drains are backing up.
Call now — and your electric utility first if water is near the panel.
Sewer backing up
Do this now
Don’t
- Don’t try to clear a main line yourself with chemicals.
- Don’t touch contaminated items with bare hands.
Call now. Sewage cleanup usually also needs a restoration company.
Frozen pipes / no water
Do this now
Don’t
- Never use a torch, open flame or fuel-burning heater.
- Don’t leave heaters unattended.
Call if you can’t find or reach the frozen section, or it won’t thaw.
Water heater leaking
Do this now
Don’t
- Don’t try to drain a very hot tank yourself.
- Don’t relight a gas heater if you smell gas — leave and call the gas utility.
Same day if the leak is slow and the cold valve is closed; call now if it’s pouring.
Toilet overflowing
Do this now
Don’t
- Don’t keep flushing to “push it through”.
Call if other drains are also backing up — that points to the main line.
I smell gas
Do this now
Don’t
- Don’t use light switches, phones or anything electrical inside.
- Don’t light matches, smoke or start a vehicle nearby.
- Don’t search for the leak yourself.
A gas smell is a gas-utility emergency first. A licensed gas technician handles repairs afterwards.
General safety guidance for a demo website. In any situation with fire, a strong gas smell, or risk of electric shock, leave the area and call 911.
Checklist done? Request a plumber.
Tell us the incident type and whether the water is off — it speeds up dispatch.